Terms of service
Last Updated: July 19, 2026
Effective Date: July 19, 2026
Welcome to Knot. Please read these Terms of Service carefully before subscribing to or using any Knot services. These Terms form a legally binding agreement between you and Knot.
1. Acceptance of terms
By creating an account, subscribing to a Knot plan, accepting a team invitation, accessing the Knot platform at any URL or application, or using any feature of the Knot service (collectively, “Services”), you (“Customer,” “you,” or “your”) agree to be bound by these Terms of Service (“Terms” or “Agreement”), together with our Privacy Policy and any additional policies referenced herein.
If you are accepting these Terms on behalf of a company, organization, or other legal entity, you represent and warrant that you have the legal authority to bind that entity, and in that case “you” and “your” will refer to that entity.
If you do not agree to these Terms in their entirety, you may not use the Services.
2. Definitions
Throughout these Terms, the following definitions apply:
“Knot,” “we,” “us,” or “our”
refers to Knot, a sole proprietorship established and operating in Ontario, Canada.
“Platform”
means the Knot web application, APIs, mobile interfaces, AI systems, and all related software, features, and services made available at knotdesign.ca and app.knotdesign.ca.
“Services”
means all design services, AI-powered features, collaboration tools, file management capabilities, integrations, and support provided by Knot under these Terms.
“Design Request”
means a discrete design task submitted by a Customer through the Platform requesting creative work from Knot’s design team.
“Deliverables”
means completed design work produced by Knot’s human design team and uploaded to the Customer’s account through the Platform.
“AI Features”
“Content”
means any text, data, images, files, audio recordings, video, brand assets, design assets, or other materials submitted to, processed by, or generated through the Services by or on behalf of the Customer.
“Team Owner”
means the Customer account holder responsible for the subscription agreement and billing.
“Team Member”
means an additional user invited to access the Platform under a Team Owner’s active subscription.
“AI Agent”
means the agentic AI assistant within Knot AI that is capable of taking automated actions within the Platform on your behalf.
“Billing Date”
means the date on which recurring subscription fees are charged, starting from the date of initial subscription.
“Instant Revision”
means an AI-assisted localized image edit of a raster Deliverable, processed by OpenAI on your instruction, that produces a candidate image you may accept into Design Drive or the related Design Request.
3. Eligibility
3.1 Age Requirement.
You must be at least 18 years of age to create an account, purchase a subscription, or use the Services. By accepting these Terms, you represent and warrant that you are at least 18 years of age and possess the legal capacity to enter into this Agreement.
3.2 Business Use.
The Services are designed for business and professional use. If you are subscribing on behalf of a business, you represent that your use complies with all applicable laws in your jurisdiction of operation.
3.3 Minors.
Knot does not knowingly provide Services to individuals under the age of 18. If we discover that an account was created by or for a person under 18, we will suspend and terminate that account.
4. Account registration and security
4.1 Account Creation.
Access to the Platform requires a valid trial invite token issued by Knot or an active subscription confirmed through our payment processor (Stripe). Accounts may be created using an email address and password, or through a supported third-party identity provider (currently Google). You may not create an account on behalf of another person without their authorization.
4.2 Accuracy of Information.
You agree to provide accurate, current, and complete information during registration and to update such information promptly if it changes. Providing false or misleading registration information is grounds for immediate termination of your account.
4.3 Account Security.
You are solely responsible for maintaining the security and confidentiality of your account credentials, including your password and any authentication tokens. You must notify us immediately at support@knotdesign.ca if you become aware of any actual or suspected unauthorized access to your account. Knot is not liable for losses arising from unauthorized use of your account.
4.4 Account Responsibility.
You are responsible for all activity that occurs under your account and all accounts within your team, whether or not you authorized it. This includes the acts and omissions of Team Members you invite.
4.5 Non-Transferability.
You may not sell, transfer, or assign your account or subscription to another party without our prior written consent.
4.6 Onboarding.
Upon account creation, you will complete an onboarding workflow that collects profile and brand information used to personalize the Services and provide your design team with relevant context. Completing onboarding is required for full access to the Platform.
5. Subscription plans
5.1 Available Plans.
Knot offers subscription-based design services. Current plan details at the time of these Terms are:
Regular — USD $2,499/month — 2 Concurrent Active Requests — 20 Instant Revision ready candidates per billing period — capped Design Drive storage
Supercharged — USD $3,499/month — 3 Concurrent Active Requests — unlimited Instant Revision ready candidates (still subject to rate and concurrency limits) — unlimited Design Drive storage
Prices are stated in American dollars (USD) and are subject to change pursuant to Section 12.
5.2 Concurrent Active Requests.
“Active Requests” means Design Requests with a status of “In Progress” or “In Review.” Requests that are Queued or Completed do not count toward your concurrent limit. Submitting additional requests beyond your concurrent limit is permitted; they will queue until an active slot becomes available.
5.3 Subscription Scope.
All active subscription plans include: unlimited Design Request submissions; access to all standard Platform features; full access to AI Features including Instant Revisions (subject to Section 19 and plan entitlements); Design Drive file storage (Regular capped; Supercharged unlimited); real-time team chat; style profile generation; brand asset management; Slack and Google Drive integration availability; push notifications; and all Platform updates and improvements released during the subscription term.
5.4 No Conferral of Rights Beyond Services.
Your subscription grants you the right to use the Services during the subscription term. It does not grant you any ownership interest in the Platform or its underlying technology.
5.5 Currency and Local Pricing.
Stripe’s payment processing may present pricing in your local currency. Exchange rates and currency conversions are determined by Stripe and your financial institution. Any currency conversion fees are your responsibility.
6. Free trial
6.1 Trial Access.
Knot may offer a 7-day free trial to invited individuals through a trial invite token. Trial access is granted at our sole discretion. Each natural person and business entity is entitled to one trial only. Attempts to circumvent the single-trial policy by creating multiple accounts will result in all such accounts being suspended.
6.2 Trial Features.
During the trial, you will have access to Regular plan features, subject to applicable limitations. Knot may impose feature restrictions, request limits, or storage limits on trial accounts at its discretion.
6.3 No Payment Required During Trial.
Where a trial is offered without requiring payment information, access will automatically expire at the end of the trial period unless you subscribe.
6.4 Trial Conversion.
If you subscribe before or upon trial expiry, your subscription commences and billing begins as described in Section 7.
6.5 Trial Communications.
During your trial period, we will send you onboarding emails to help you get the most from the Services. See Sections 34 and the Privacy Policy for details.
6.6 Revocation.
Knot reserves the right to revoke trial access at any time if we determine that it is being abused, misused, circumvented, or used in violation of these Terms.
7. Billing and payment
7.1 Payment Processor.
All payments are processed by Stripe, Inc. (“Stripe”), a third-party payment processor. By providing a payment method, you authorize Stripe to charge your payment method for applicable subscription fees and any other amounts you authorize. Knot does not store full payment card numbers; card data is handled by Stripe under its PCI DSS obligations.
7.2 Billing Cycle.
Subscription fees are billed monthly in advance, commencing on your initial subscription date (the “Billing Date”). Fees are due and payable at the start of each billing cycle.
7.3 Failed Payments.
If your payment method declines, Stripe will retry the charge according to its standard retry schedule. You will receive email notifications from Knot and/or Stripe regarding payment failures. Continued failure to pay may result in suspension of your access to the Services.
7.4 Past Due Accounts.
Accounts with unpaid balances following Stripe’s retry cycle will enter a past-due state. Your access to the Services will be suspended until payment is received. Suspension does not affect your ownership of previously delivered Deliverables. Knot is not liable for any losses arising from suspension due to non-payment.
7.5 Invoices.
Invoices are accessible through your account settings and through the Stripe customer portal. Stripe may also send invoice emails to your registered email address.
7.6 Disputed Charges.
If you believe a charge is erroneous, contact us at support@knotdesign.ca within 30 days of the charge. Initiating a chargeback with your financial institution without first contacting Knot is a breach of these Terms and may result in account termination.
8. Auto-renewal and cancellation
8.1 Auto-Renewal Authorization.
By subscribing, you authorize Knot and Stripe to automatically charge your payment method on each Billing Date for a successive monthly subscription term at the then-current subscription price, unless and until you cancel. This authorization continues until you cancel.
8.2 Pre-Renewal Notice.
We recommend reviewing your subscription settings before each renewal date. Knot or Stripe may send renewal reminder notifications to your registered email.
8.3 Cancellation Procedure.
You may cancel your subscription at any time through your account settings or by contacting us at support@knotdesign.ca. Cancellation must be submitted before your next Billing Date to avoid the next charge. After confirming cancellation, you will receive written confirmation.
8.4 Access After Cancellation.
Upon cancellation, your access to the Services continues until the end of the current paid subscription period. You will not be charged further after the effective cancellation date.
8.5 No Prorated Refunds.
Except as set out in Section 10, cancellation does not entitle you to a prorated refund of any prepaid subscription fees for the current billing period.
8.6 Effect of Cancellation.
Following the expiry of your final paid subscription period, your account will become inactive. Account data, including Design Requests, Deliverables, chat history, and AI conversations, is retained for the period described in the Privacy Policy and may be permanently deleted thereafter. You are responsible for exporting or downloading any Content or Deliverables you wish to retain before your account becomes inactive.
9. Subscription pauses
9.1 Pause Option.
You may pause your active subscription at any time through account settings or by contacting Knot. A paused subscription suspends billing and suspends access to the design services.
9.2 During Pause.
While paused, you may not submit new Design Requests, initiate new AI agent actions, use real-time team chat, or access certain AI Features. You may continue to access and download previously delivered Deliverables in your Design Drive.
9.3 Data During Pause.
Your account data, Design Drive files, AI conversations, and all other Content are retained during a pause period.
9.4 Resumption.
You may resume your subscription at any time through account settings. Upon resumption, billing will recommence for a new monthly period and full access to the Services will be restored.
10. Refund policy
10.1 Initial Subscription Refund Window.
If you cancel your subscription within seven (7) calendar days of your initial subscription payment (the “Refund Window”), you may request a full refund of that payment. Refund requests must be submitted within the Refund Window by contacting us at support@knotdesign.ca.
10.2 No Refunds After the Refund Window.
After the Refund Window, all subscription fees are non-refundable, including fees for any renewal billing period. Canceling your subscription after the Refund Window will prevent future billing but will not result in a refund of the current period.
10.3 No Refunds for Partial Periods.
There are no prorated refunds for cancellations made mid-billing period after the Refund Window has passed.
10.4 Discretionary Credits.
At Knot’s sole discretion, we may issue account credits in cases of material service failure or other circumstances warranting accommodation. Credits are applied to future subscription charges and have no cash value.
10.5 Abuse and Exclusions.
Knot reserves the right to deny refund requests in cases of abuse of the Services, violation of these Terms, or fraudulent activity.
10.6 Statutory Rights.
Nothing in this Section limits any statutory rights you may have under applicable consumer protection legislation. If applicable law in your jurisdiction grants you additional cancellation or refund rights, those rights are not diminished by these Terms. Residents of Ontario, Canada retain rights under the Consumer Protection Act, 2002, including rights related to internet agreements.
11. Taxes
11.1 Customer Responsibility.
You are responsible for all applicable taxes, duties, value-added taxes, goods and services taxes, sales taxes (including Canadian HST/GST and applicable provincial taxes), and other government-imposed levies assessed on the subscription fees based on your location, other than taxes on Knot’s net income.
11.2 Tax Collection.
Where required by applicable law, Knot or Stripe may collect and remit applicable taxes on your behalf. Applicable taxes may be added to the subscription price.
11.3 Tax Exemptions.
If you are entitled to a tax exemption, you must provide appropriate documentation before the relevant billing date. We cannot retroactively apply tax exemptions to prior invoices.
12. Service modifications and pricing changes
12.1 Feature Modifications.
Knot reserves the right to modify, add, discontinue, or restrict any feature or component of the Services at any time. We will use commercially reasonable efforts to provide advance notice of changes that materially reduce core subscription functionality.
12.2 Price Changes.
Knot may change subscription prices. Any price increase will be communicated to you by email to your registered address at least 30 days before the price change takes effect, and will apply starting from your next renewal cycle following that notice period. Your continued use of the Services after a price change takes effect constitutes your acceptance of the new price.
12.3 Tier Changes.
You may upgrade or downgrade your subscription tier at any time. Upgrades and downgrades take effect at the start of the next billing cycle. You will not receive a prorated refund for a downgrade in the current billing period.
12.4 Service Discontinuation.
If Knot discontinues the Services entirely, we will provide at least 30 days’ advance notice, and we will provide a prorated refund of prepaid subscription fees for the remaining unused portion of your subscription term.
13. Acceptable use policy
13.1 General Obligations.
You agree to use the Services only for lawful purposes, in compliance with all applicable laws and regulations, and in accordance with these Terms.
13.2 Prohibited Uses.
You may not use the Services to:
(a) Submit, process, or generate content that violates applicable law, infringes third-party intellectual property rights, or is fraudulent, defamatory, obscene, harassing, threatening, or abusive;
(b) Upload or transmit Content that contains malicious code, viruses, ransomware, spyware, or any other harmful software or content;
(c) Engage in or facilitate unauthorized access to the Platform, other accounts, or Knot’s computer systems or networks;
(d) Use the AI Features to generate hate speech, discriminatory content, content that sexualizes minors, instructions for illegal weapons or substances, or other content that violates applicable law or Knot’s reasonable standards;
(e) Impersonate any person or entity, or misrepresent your affiliation with any person or entity;
(f) Circumvent, disable, or attempt to bypass any security or access controls of the Platform;
(g) Engage in data mining, scraping, or systematic collection of Platform content without written authorization;
(h) Use the Services to compete with Knot, including building a competing product using Platform APIs or reverse engineering Platform functionality;
(i) Resell, sublicense, or otherwise make the Services available to third parties without Knot’s written consent;
(j) Circumvent request volume controls, rate limits, or concurrent request limits through automated or manual means;
(k) Submit Design Requests for content that Knot reasonably determines is illegal, harmful to third parties, or inconsistent with professional design services;
(l) Use the voice dictation or AI chat features to transmit highly sensitive personal information (such as government ID numbers, financial account credentials, or protected health information) that is not necessary for the intended design-related purpose.
13.3 Enforcement.
Knot reserves the right to investigate suspected violations of this Section and to suspend or terminate any account involved in prohibited conduct, without prior notice and without liability. We may, but are not obligated to, refer violations to appropriate law enforcement authorities.
14. User content
14.1 Your Ownership of Content.
You retain all ownership rights in and to the Content you submit to or create through the Services. Nothing in these Terms transfers ownership of your Content to Knot.
14.2 License to Knot.
By submitting Content to the Platform, you grant Knot a limited, non-exclusive, worldwide, royalty-free license to: store, access, reproduce, process, display, transmit, and otherwise use your Content solely (i) as necessary to provide, operate, and improve the Services; (ii) to fulfill Design Requests; and (iii) as otherwise described in these Terms and the Privacy Policy. This license exists only for as long as your Content remains in the Platform and terminates upon deletion of your Content subject to retention periods in the Privacy Policy.
14.3 AI Processing License.
By using AI Features, you additionally grant Knot the right to transmit your Content and prompts to third-party AI service providers (currently Google LLC, Groq, Inc., and OpenAI, Inc., as applicable to the feature used) as required to operate those features. See Section 19 for details.
14.4 Content Responsibility.
You represent and warrant that: (i) you have all necessary rights, licenses, consents, and permissions to submit your Content to the Services; (ii) your Content does not violate any third-party intellectual property rights, privacy rights, or other rights; and (iii) your Content does not violate applicable law. You are solely responsible for the accuracy, legality, and appropriateness of your Content.
14.5 Third-Party Content in Submissions.
Where your Content incorporates third-party materials (such as stock photography, licensed fonts, or copyrighted brand elements), you represent that you hold the necessary licenses or permissions to supply those materials to Knot for use in producing Deliverables.
15. Customer responsibilities
15.1 Brief Quality.
To receive high-quality Deliverables efficiently, you are responsible for submitting clear, complete, and accurate Design Request descriptions. The AI-powered Brief Quality Analyzer is available to assist you, but final responsibility for brief clarity rests with you.
15.2 Provision of Materials.
You are responsible for timely provision of brand assets, reference materials, guidelines, and feedback required by Knot’s team to execute your requests. Delays in providing required information may delay the turnaround of your requests and do not entitle you to service credits.
15.3 Deliverable Review.
You are responsible for reviewing all Deliverables promptly and for all necessary approvals before using them commercially. Knot does not perform trademark clearance, legal review, regulatory compliance review, or accessibility review of Deliverables. You are solely responsible for ensuring Deliverables are suitable for their intended use.
15.4 Independent Professional Advice.
Design services provided by Knot are creative execution services only. Nothing in the Services or Deliverables constitutes legal, financial, regulatory, marketing strategy, medical, or other professional advice. You should obtain qualified professional advice before making decisions based on Deliverables.
15.5 Compliance with Laws.
You are responsible for ensuring that your use of the Services and your use of Deliverables comply with all applicable laws, regulations, and industry standards in every jurisdiction in which you operate or market.
16. Teams and shared access
16.1 Team Features.
Knot’s Team features allow a Team Owner to invite additional Team Members to access the Platform under the Team Owner’s subscription. Teams are associated with the Team Owner’s account; Team Members are not separate billing customers.
16.2 Team Owner Obligations.
The Team Owner is the sole contracting party with Knot and is responsible for: all charges and fees under the account; ensuring all Team Members comply with these Terms; managing Team Member permissions appropriately; and all acts and omissions of Team Members in connection with the Services.
16.3 Team Member Acceptance.
By accepting a team invitation and creating an account, each Team Member agrees to be bound by these Terms. Team Members are individually responsible for their own compliance with these Terms.
16.4 Roles and Permissions.
The Platform provides configurable role-based access controls. Team Owners are responsible for assigning appropriate roles and permissions to Team Members and for reviewing permission settings periodically. Knot is not liable for the consequences of misconfigured Team Member permissions.
16.5 Shared Access to Content.
Team Members may access Content, Design Requests, communications, and Deliverables within the scope of their assigned permissions. The Team Owner is responsible for ensuring that Team Members have appropriate need-to-know access.
16.6 Member Removal.
Team Owners may remove Team Members at any time through account settings. Removed Team Members lose access immediately.
17. Design services and turnaround
17.1 Nature of Services.
Knot provides professional creative design execution services delivered by a human design team. Services include graphic design, brand design, digital design, and related creative production as specified on Knot’s website and communicated during onboarding.
17.2 Turnaround Times.
Turnaround times communicated by Knot are good-faith estimates reflecting average performance, not binding commitments or guarantees. Actual delivery times may vary based on: request complexity and scope; revision history; current concurrent request volume; completeness of information provided by the Customer; third-party dependencies; and other factors. Knot will communicate material delays through the Platform.
17.3 Scope Assessment.
Knot reserves the right to assess and reprioritize Design Requests that it reasonably determines are unreasonable in scope, complexity, or urgency. We will communicate any such determination promptly. Scope adjustments may include breaking large requests into sub-tasks, which may affect turnaround timelines.
17.4 Services Not Included.
Unless expressly agreed in a separate written amendment, the following services are not included in standard subscriptions: motion graphics and animation; 3D design and modeling; strategic consulting and advisory calls; client-facing presentations or meetings; development or coding services; legal or trademark work; printing or production coordination. All project communication is conducted through the Platform.
18. Design requests and automated designs
18.1 Unlimited Submissions.
All active subscription tiers include unlimited Design Request submissions. Concurrent active request limits apply per tier as described in Section 5.
18.2 Request Lifecycle.
Design Requests progress through the following statuses: Queued → In Progress → In Review → Completed. Customers may not manually set requests to statuses other than Queued at initial submission.
18.3 Revisions.
Revisions are included in your subscription at no additional charge, subject to Section 17.3 regarding scope. Each revision cycle resets the estimated delivery timeline for the affected request.
18.4 Request Deletion and Recovery.
Design Requests may be soft-deleted by you and are recoverable within seven (7) days of deletion through the Recently Deleted section of the Platform. After the recovery window, deleted requests may be permanently purged from the Platform and are not recoverable. Knot does not guarantee the recovery of requests deleted beyond this window.
18.5 Automated Design Requests.
The Automations feature allows you to configure automated recurring Design Requests at a weekly, biweekly, or monthly cadence. You may have one active automation at a time. Automated requests are created and queued by Knot’s scheduled system on your behalf. You are responsible for reviewing and maintaining your automation configurations. Automated requests created in error are subject to the standard cancellation and revision processes; Knot does not guarantee refunds for subscription time consumed by erroneously configured automations.
18.6 Request History.
The Platform maintains a timeline of decision events associated with each Design Request, including creation, comments, revisions, and status changes.
19. AI features
19.1 Scope of AI Features.
19.2 Third-Party AI Providers.
AI Features are powered by large language models and vision models operated by third parties:
Voice dictation (speech-to-text) — Groq, Inc. (Whisper model)
AI web search grounding — Google LLC (Google Search)
By using AI Features, you acknowledge that your Content, prompts, and related context will be transmitted to and processed by these providers in accordance with their respective terms of service and data processing agreements. We encourage you to review the privacy policies of these providers.
19.3 AI Web Search.
Knot AI may access live web search when Search is enabled (toggled by you or automatically when your query requires current information). When active, your query and context are transmitted to Google Search for grounding. AI responses incorporating web search results may include information from third-party sources that Knot does not verify or endorse.
19.4 AI Personalization and Memory.
You may configure persistent AI personalization preferences including a preferred name, occupation, bio, response tone, and a persistent memory of factual notes. AI memory is stored in your account and used with every AI session to personalize responses. You may view, edit, or delete your AI memory at any time through your account settings or by asking Knot AI directly. Clearing your AI memory will take effect from the next AI session.
19.5 Data Transmitted to AI Providers.
When using AI Features, the following categories of data may be transmitted to AI providers: your message text and prompts; uploaded file contents (documents, images, audio, video); Instant Revision source images and edit instructions; design request context; style profile summaries; and account personalization data. We do not transmit complete payment card information, passwords, or full authentication credentials to AI providers.
19.6 Scope of AI Use.
AI Features are available in three modes (Instant, Adaptive, and Thinking) with varying capability levels and response depths. The Platform selects the appropriate AI model and processing depth based on the active mode. You may select your preferred mode through the AI interface.
19.7 Instant Revisions.
Instant Revisions let you request AI-assisted localized edits to raster Deliverables. When you start an Instant Revision, selected image content and your edit instructions are transmitted to OpenAI for image-edit inference. The Platform returns one or more candidate images; a candidate is applied to your Design Drive or Design Request only after you explicitly accept it. Instant Revisions count toward your plan entitlement (Regular: 20 ready candidates per billing period; Supercharged: unlimited, subject to rate and concurrency limits). Instant Revision outputs are AI-generated and subject to Section 21. Accepting a candidate does not change the ownership rules for human-created Deliverables in Section 27.
20. AI agent actions and confirmation
20.1 Agentic Capabilities.
The Knot AI agent is capable of taking real, consequential actions within the Platform on your behalf, including but not limited to: creating and editing Design Requests; deleting requests; sending messages to your design team; creating and managing projects; generating share links; creating and editing automations; and analyzing design files.
20.2 Confirmation Gates.
Actions that have material or potentially irreversible consequences require your explicit confirmation before they are executed. The AI will present a clear confirmation prompt describing the action to be taken and its parameters. You must actively confirm the action for it to proceed. Your confirmation constitutes your authorization and instruction for the AI to perform that action.
20.3 Customer Responsibility for Confirmed Actions.
Once you confirm an AI agent action, you accept full responsibility for that action as if you had performed it directly. You are responsible for reviewing the AI’s proposed action, its parameters, and any associated previews before confirming.
20.4 Verification of AI Actions.
You should independently verify that AI-claimed completed actions have been performed as described. Knot provides an agent action audit log in your account showing all tool executions, parameters, and results, retained for 90 days.
20.5 Pending Confirmation Expiry.
If you do not confirm a pending AI action within the applicable timeout period (10 minutes), the pending action expires and will not be executed. You may re-initiate the request.
20.6 Unconfirmed Actions.
If you reject a confirmation prompt, the associated action will not be executed, and the AI will acknowledge the rejection. Knot is not liable for outcomes resulting from your rejection of AI-proposed actions.
21. AI-generated content disclaimer
21.1 Nature of AI Outputs.
All content generated by AI Features—including design briefs, quality assessments, style profiles, analysis reports, overviews, recommendations, and conversational responses—is produced by statistical inference from machine learning models. AI outputs are not the professional opinions, analyses, or judgments of Knot or any human expert.
21.2 Not Professional Advice.
AI-generated content is not a substitute for professional legal, financial, regulatory, medical, marketing, or other professional advice. You should not rely on AI-generated content for decisions with legal, financial, safety, or significant business consequences without independent professional review.
21.3 AI Content Accuracy.
AI-generated content may contain factual errors, outdated information, hallucinations, inconsistencies, or outputs unsuitable for your specific purpose. Knot makes no warranty regarding the accuracy, completeness, reliability, or appropriateness of AI-generated content. You use AI-generated content at your own risk.
21.4 AI Web Search Content.
Where AI responses include information retrieved through web search, such information originates from third-party sources. Knot does not verify, endorse, or take responsibility for the accuracy of third-party information surfaced through AI web search.
21.5 AI Disclosure.
Knot AI is powered by third-party large language models. AI-generated responses and content within the Platform are produced by AI, not by human designers or Knot personnel, unless otherwise stated. Design Deliverables are created by Knot’s human design team.
21.6 Third-Party Model Limitations.
AI Features depend on models operated by Google LLC, Groq, Inc., and OpenAI, Inc. Knot does not control the availability, accuracy, safety filtering, or outputs of these models. Model performance may change without notice. Knot is not liable for limitations, errors, or changes in third-party AI model behavior.
22. Voice and audio features
22.1 Voice Messages in Chat.
The Platform allows you to record and send voice messages to your design team. Voice recordings are captured in your browser using the MediaRecorder API and uploaded to Knot’s storage infrastructure (Supabase Storage). Voice messages are accessible to Knot’s team for the purpose of understanding and responding to your communications.
22.2 AI Voice Dictation.
The Knot AI interface includes a voice dictation feature that: records audio from your device’s microphone through your browser; transmits the completed recording to Groq, Inc. for real-time speech-to-text transcription; and returns the transcript as editable draft text in the Knot AI input area. Voice dictation audio is not independently stored by Knot; it is transmitted to Groq solely for the purpose of transcription and is subject to Groq’s data handling practices. The resulting transcript (text) is handled as normal AI input from that point forward.
22.3 Browser Microphone Permission.
Voice features require explicit microphone permission through your web browser. Knot will never access your microphone without this browser-level permission grant. You may revoke microphone access at any time through your browser settings.
22.4 Sensitive Information.
We strongly advise against including highly sensitive personal information (government identification numbers, financial account credentials, health information, or authentication credentials) in voice dictations or voice messages.
23. File uploads and storage
23.1 Storage Infrastructure.
Files uploaded to the Platform are stored as follows:
Brand assets — Supabase Storage (private)
Design request attachments — Supabase Storage (public-accessible)
Chat and comment attachments — Supabase Storage (private)
AI conversation file attachments — Supabase Storage (private) + Gemini File API (48-hour TTL)
Voice messages — Supabase Storage (private)
Profile photos — Supabase Storage
Completed Deliverables — Cloudinary CDN
Instant Revision source images and candidate outputs — Platform storage (Cloudinary and/or private storage) for the job lifecycle; edit inference processed by OpenAI
23.2 AI File Processing.
Files uploaded as context to AI conversations (“AI attachments”) are transmitted to the Google Gemini File API for processing. These files are available within the Gemini File API for up to 48 hours following upload, after which they are purged from Google’s systems. If you wish to reference a file again after the 48-hour window, you must re-upload it. Viewer-capable file types (PDFs, documents, audio, video) are additionally stored in Knot’s private storage to enable in-Platform viewing after the Gemini TTL expires.
23.3 File Size and Type Limits.
File uploads are subject to size and type restrictions enforced by the Platform. Current limits are described in the Platform help documentation. These limits may be adjusted over time.
23.4 Storage Responsibility.
You are responsible for independently backing up any Content or Deliverables that are important to your business. Knot maintains routine backups as part of normal infrastructure operations, but Knot is not an archival service and does not guarantee the recovery of specific data.
23.5 Deliverable Access.
Completed Deliverables stored on Cloudinary are served to your browser exclusively through Knot’s secure proxy system. Raw Cloudinary CDN URLs are never directly exposed to your browser. All Deliverable downloads are processed through Knot’s authenticated proxy.
24. Design Drive and deliverables
24.1 Design Drive.
The Design Drive is the central file management interface in your account where completed Deliverables are organized, browsed, previewed, and downloaded.
24.2 File Retention.
Deliverables and files in the Design Drive are retained for the duration of your active subscription and a reasonable period after account closure as described in the Privacy Policy. Soft-deleted files enter a recovery window of seven (7) days, during which they may be restored through the Recently Deleted section. After the recovery window, deleted files are subject to permanent purge and cannot be recovered by Knot or the Customer.
24.3 No Archival Guarantee.
The Design Drive is a working file environment. Knot does not guarantee the permanent preservation of Deliverables. You are strongly encouraged to download and independently store all completed Deliverables you wish to retain permanently.
24.4 Carousel Deliverables.
Multi-slide carousel deliverables are supported as a grouped file type. Downloading a carousel creates a zip archive of all individual slides.
25. Public share features
25.1 Share Links.
The Platform allows you to generate publicly accessible share links for Design Drive files and folders. Share links may be configured with optional password protection, expiry dates, and comment permissions.
25.2 Nature of Shared Access.
When you create a public share link, any person who obtains the link (and the password, if required) can access the linked Deliverables without a Knot account. You accept sole responsibility for the security and distribution of share links you create.
25.3 Share Link Comments.
If you enable comment permissions on a share link, external visitors may submit comments on your content. External visitors may optionally provide a display name but are not required to create an account or provide verified identification. You are responsible for moderating share link content.
25.4 AI-Generated Share Overviews.
Share pages may display an AI-generated 2–3 sentence overview of the shared content. This overview is generated automatically and is subject to the AI disclaimer in Section 21. You may not rely on share page AI overviews as a representation by Knot of the content’s quality, purpose, or suitability.
25.5 Revoking Share Links.
You may revoke share links at any time through your account settings. Revoked links immediately cease to provide access to shared content.
25.6 External Visitor Data.
When external visitors access share links, Knot may collect IP addresses and browser information for security and rate-limiting purposes only. See the Privacy Policy for details.
25.7 Customer Responsibility.
You are solely responsible for ensuring that content you choose to share via public links does not violate confidentiality obligations, third-party rights, or applicable law.
26. Intellectual property — Platform
26.1 Knot Ownership.
The Platform, including its software, source code, design systems, user interface, AI prompt structures, and all content created by or for Knot (excluding Customer Deliverables), is owned by Knot or its licensors and is protected by copyright, trade secret, and other intellectual property laws.
26.2 No Platform Ownership Granted.
Nothing in these Terms grants you any ownership interest in the Platform, Knot’s software, Knot’s AI systems, or any of Knot’s intellectual property.
26.3 Limited License to Use.
Knot grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for the purpose of receiving the Services during your active subscription term, subject to these Terms.
27. Customer ownership of deliverables
27.1 Ownership Transfer.
Subject to full and ongoing payment of subscription fees and compliance with these Terms, upon Knot’s delivery of a Deliverable, all copyright and other intellectual property rights in that Deliverable vest in and are assigned to you, to the extent created by Knot’s design team specifically for you.
27.2 AI-Assisted Portions.
Some Deliverables may incorporate AI-assisted elements (such as AI-generated brief concepts or AI-suggested design directions later executed by Knot’s human team). The creative execution by Knot’s human designers is owned by you upon delivery and full payment. The legal status of purely AI-generated components is subject to evolving law in your jurisdiction; you are responsible for assessing this independently.
27.3 Background IP and Pre-existing Assets.
Knot retains ownership of: its pre-existing design tools, templates, reusable components, design systems, and background creative assets incorporated into Deliverables. You receive a perpetual, non-exclusive, royalty-free license to use and incorporate any Knot background IP included in your Deliverables for your own business purposes.
27.4 Third-Party Licensed Elements.
If Deliverables incorporate third-party licensed assets (including stock photography, icon libraries, or licensed typefaces) supplied at Knot’s or your direction, such assets remain subject to their applicable third-party license terms. Knot will identify any such third-party elements where practicable.
27.5 Portfolio Display.
Unless you opt out in writing, Knot retains the right to display completed Deliverables in its portfolio, website, social media, and marketing materials as examples of its design work. To opt out of portfolio display of your Deliverables, submit a written request to support@knotdesign.ca.
27.6 Ownership Conditioned on Payment.
Ownership rights in Deliverables are conditioned on full and continuous payment of subscription fees. In the event of subscription termination for non-payment, Knot reserves its rights with respect to Deliverables produced during any unpaid period pending resolution of outstanding fees.
28. Knot background intellectual property
Knot’s proprietary design systems, AI prompt structures, analytical frameworks, workflows, methods, tools, templates, and process know-how are and remain the property of Knot. Your use of the Services does not grant you any rights to reproduce, reverse engineer, or commercialize Knot’s background intellectual property beyond what is strictly necessary to use and enjoy your Deliverables.
29. Feedback
If you provide Knot with suggestions, feedback, ideas, enhancement requests, or comments regarding the Services or Platform (“Feedback”), you grant Knot an irrevocable, perpetual, worldwide, royalty-free, fully paid license to use, reproduce, modify, adapt, create derivative works from, and commercialize the Feedback without restriction and without compensation to you. This grant does not affect your ownership of Content you submit to the Platform.
30. Confidentiality
30.1 Knot’s Obligations.
Knot will treat your Content, Design Requests, Deliverables, business information, and communications disclosed through the Platform as confidential. We will not disclose your confidential information to third parties except: (i) to subcontractors and service providers as necessary to deliver the Services (subject to confidentiality obligations); (ii) as required by applicable law, court order, or government authority; (iii) with your consent; or (iv) as described in these Terms and the Privacy Policy.
30.2 AI Provider Processing.
Using AI Features requires transmitting Content and context to third-party AI providers (Google Gemini, Groq, and OpenAI as applicable). These providers operate under their own confidentiality and data processing frameworks. Knot selects providers who contractually agree to appropriate data protection obligations, but cannot guarantee equivalence of their internal confidentiality practices.
30.3 Knot’s Internal AI Tools.
Knot uses an internal AI system (Admin AI) to assist in managing client relationships, tracking workload, analyzing business performance, and improving service delivery. This system has access to account-level information including Design Requests, subscription status, and communications. This access is used exclusively to provide better service to you and is governed by the confidentiality obligations in this Section.
30.4 Team Access.
Your Content is accessible to Knot’s human design team as necessary to fulfill Design Requests and to Team Members you invite as governed by their permission settings.
30.5 Exclusions.
Confidentiality obligations do not apply to information that: (i) is or becomes publicly available through no breach by Knot; (ii) was already known to Knot before your disclosure; (iii) is independently developed by Knot without reference to your confidential information; or (iv) is disclosed with your consent.
30.6 Custom NDAs.
These Terms do not constitute a bilateral non-disclosure agreement. If you require a formal mutual NDA for specific engagements, please contact us to discuss a custom arrangement at support@knotdesign.ca.
31. Third-party services and integrations
31.1 Integrated Services.
The Platform integrates with third-party services to provide its full functionality. These include infrastructure and AI providers listed in the Privacy Policy.
31.2 Slack Integration.
You may connect your Knot account to a Slack workspace. By connecting Slack, you authorize Knot to: post status update notifications to your designated Slack channel; receive and process design requests submitted via the /knot slash command; and maintain a secure connection to your Slack workspace. Slack integration is optional, governed by Slack’s own terms of service, and may be disconnected at any time through account settings.
31.3 Google Drive Integration.
You may optionally connect your Knot account to Google Drive. By connecting, you authorize Knot to use Google OAuth with the drive.file and userinfo.email scopes: Knot can create and manage only files and folders it creates (including a “Knot Exports” folder) and cannot see your existing Drive files outside that scope; Knot may show the connected Google account email in settings; and Knot may export or mirror Deliverables into that folder. You may disconnect Google Drive at any time through account settings. Google Drive integration is optional and also governed by Google’s terms.
Knot is not responsible for the availability, reliability, security practices, or conduct of any third-party service provider. Your use of third-party services may be governed by additional terms imposed by those providers.
Third-party services may change their APIs, pricing, or terms in ways that affect or terminate integrations. Knot will use reasonable efforts to maintain integrations but cannot guarantee their perpetual availability.
32. Communications consent
32.1 Transactional Communications.
We will send you account-related communications including: account confirmations, password resets, billing receipts and notifications, Design Request status updates, delivery notifications, team invitation notices, and security alerts. These communications are integral to the Services and you cannot opt out of them while maintaining an active account.
32.2 Trial Drip Communications.
During your 7-day trial, we may send a structured series of onboarding emails to help you get started. These are sent as part of the trial program.
32.3 Marketing Communications.
We may, with your consent, send you marketing communications about Knot’s services, new features, and related matters. Consent is sought at registration or separately. You may withdraw consent at any time using the unsubscribe link in any marketing email or by contacting us.
32.4 Canadian Recipients (CASL).
For recipients in Canada, we comply with Canada’s Anti-Spam Legislation (CASL). We send commercial electronic messages only where express or implied consent (as defined under CASL) exists, and we honor unsubscribe requests within 10 business days.
32.5 US Recipients (CAN-SPAM).
For recipients in the United States, we comply with the CAN-SPAM Act. Every marketing email includes accurate sender identification, a meaningful subject line, and a clear and functional opt-out mechanism.
32.6 Primary Communication Channel.
The Platform is the primary channel for all project-related communications with your design team. Email and notifications are supplementary. Knot is not responsible for communications transmitted outside the Platform (such as personal email or Slack messages) that do not go through the Platform’s official communication system.
33. DMCA / copyright complaints
33.1 Reporting Infringement.
If you believe that content accessible through the Services infringes your copyright, you may submit a written notification to Knot’s designated agent including:
(a) Your physical or electronic signature;
(b) Identification of the copyrighted work claimed to have been infringed;
(c) Identification of the allegedly infringing material and information sufficient to locate it (URL or description);
(d) Your contact information (name, address, telephone number, email);
(e) A statement that you have a good faith belief that the use is not authorized by the copyright owner, its agent, or applicable law; and
(f) A statement, under penalty of perjury, that the information in the notification is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.
DMCA Designated Agent:
support@knotdesign.ca (Subject: “DMCA Copyright Notice”)
33.2 Counter-Notification.
If you believe content was wrongly removed pursuant to a copyright notice, you may submit a counter-notification to our designated agent as permitted under applicable law.
33.3 Repeat Infringers.
Knot will, in appropriate circumstances and at its discretion, terminate the accounts of users who are determined to be repeat infringers of copyrighted works.
34. Security
34.1 Knot’s Security Measures.
Knot implements technical and organizational security measures including: TLS encryption for all data in transit; encryption of data at rest in Supabase infrastructure; row-level security controls limiting database access by user identity; role-based access controls for Platform features and data; HMAC-signed tokens for share link authentication; rate limiting via Redis-backed systems; audit logging of AI agent actions; and regular security review processes.
34.2 Security Incident Notification.
In the event of a security incident involving your personal data, Knot will notify you and applicable regulatory authorities in accordance with applicable breach notification requirements under PIPEDA, GDPR, and other applicable law.
34.3 Customer Security Obligations.
You are responsible for: securing your account credentials; maintaining your devices and browser environment securely; promptly notifying Knot of any suspected security incidents related to your account; and ensuring that Team Members you invite follow reasonable security practices.
34.4 No Absolute Security.
No information security system provides absolute protection. Knot cannot guarantee that data stored on or transmitted through the Platform will be completely secure against all possible threats. You use the Services at your own risk with respect to matters beyond Knot’s reasonable control.
35. Data backups
Knot maintains routine infrastructure backups as part of standard operational practice. However, Knot does not warrant that specific data can be recovered following technical failure, accidental deletion, or other data loss events. Knot’s backup practices are designed for disaster recovery purposes and are not a substitute for your own backup and retention practices. You are strongly encouraged to maintain independent copies of all Content and Deliverables you consider important to your business.
36. Service availability
36.1 Commercial Efforts.
Knot will use commercially reasonable efforts to maintain the availability and reliability of the Platform.
36.2 No Uptime Guarantee.
Unless Knot and Customer execute a separate written Service Level Agreement expressly providing for an uptime commitment, Knot does not guarantee any specific level of service availability, uptime percentage, or response time.
36.3 Maintenance.
Knot may take the Platform offline for scheduled maintenance, emergency fixes, or infrastructure upgrades. We will use reasonable efforts to schedule maintenance during off-peak hours and to provide advance notice where feasible.
36.4 Third-Party Infrastructure.
Platform availability depends in part on infrastructure providers (including Vercel, Supabase, Cloudinary, Google Cloud, Stripe, and others). Outages or degradations affecting these providers may impact Platform availability and are outside Knot’s control.
37. Beta features
Knot may make available beta, preview, early access, or experimental features. These features are provided “as is” without any warranty or commitment to continued availability. They may be modified substantially or discontinued without notice. Beta features are not subject to any Service Level Agreement. Your use of beta features is at your sole risk and Knot is not liable for any loss, damage, or data issue arising from beta feature use.
38. Disclaimer of warranties
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES, INCLUDING ALL AI FEATURES, DELIVERABLES (PRIOR TO ACCEPTANCE), PLATFORM FEATURES, AND RELATED CONTENT, ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND. KNOT EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO: IMPLIED WARRANTIES OF MERCHANTABILITY; FITNESS FOR A PARTICULAR PURPOSE; NON-INFRINGEMENT; ACCURACY OR COMPLETENESS OF AI-GENERATED CONTENT; UNINTERRUPTED OR ERROR-FREE OPERATION; OR THAT THE SERVICES WILL ACHIEVE ANY SPECIFIC BUSINESS OUTCOME.
NOTHING IN THIS SECTION LIMITS OR EXCLUDES STATUTORY RIGHTS APPLICABLE TO CONSUMERS UNDER MANDATORY APPLICABLE LAW THAT CANNOT BE WAIVED BY CONTRACT.
39. Limitation of liability
39.1 Exclusion of Indirect Damages.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL KNOT OR ITS OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO: LOSS OF PROFITS OR REVENUE; LOSS OF DATA; LOSS OF GOODWILL; BUSINESS INTERRUPTION; COST OF PROCURING SUBSTITUTE SERVICES; OR ANY OTHER INDIRECT OR CONSEQUENTIAL LOSS, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF OR INABILITY TO USE THE SERVICES, REGARDLESS OF THE CAUSE OF ACTION OR THEORY OF LIABILITY, AND WHETHER OR NOT KNOT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
39.2 Aggregate Cap.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, KNOT’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY, SHALL NOT EXCEED THE TOTAL SUBSCRIPTION FEES ACTUALLY PAID BY YOU TO KNOT DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
39.3 Exceptions.
The limitations in this Section do not apply to liability for: death or personal injury caused by Knot’s negligence; fraud or fraudulent misrepresentation; or any liability that cannot be excluded or limited under applicable mandatory law.
39.4 Essential Basis.
You acknowledge that the limitations of liability in this Section reflect a reasonable allocation of risk between the parties and are a fundamental element of the basis of the bargain between you and Knot. Knot would not provide the Services at these price points without these limitations.
40. Indemnification
You agree to defend, indemnify, and hold harmless Knot and its officers, employees, contractors, and agents from and against any third-party claims, actions, demands, damages, losses, liabilities, costs, and expenses (including reasonable legal fees and disbursements) arising out of or relating to:
(a) Your Content, including any claim that it infringes third-party intellectual property or privacy rights;
(b) Your breach of any representation, warranty, or obligation under these Terms;
(c) Your violation of any applicable law or regulation;
(d) Your use of AI Features and any action you authorize through the AI agent;
(e) The acts or omissions of Team Members you invite;
(f) Your use or distribution of Deliverables; or
(g) Any dispute between you and a third party arising from your use of share links or publicly shared content.
This indemnification obligation survives the termination of these Terms and your account.
41. Force majeure
Neither party will be liable for any failure or delay in performance of obligations under these Terms resulting from circumstances beyond its reasonable control, including but not limited to: acts of God; natural disasters; fire; flood; earthquake; pandemic or epidemic; war; acts of terrorism; government actions or restrictions; labor disputes or strikes; infrastructure failures; widespread internet or telecommunications outages; denial of service attacks; outages or material changes to third-party AI providers (including Google Gemini, Groq, and OpenAI); or Stripe payment processing disruptions. The affected party will promptly notify the other party of the force majeure event and will use commercially reasonable efforts to resume performance as soon as practicable.
42. Export controls and sanctions compliance
You represent and warrant that: (i) you are not located in, a national or resident of, or organized under the laws of any country subject to comprehensive trade sanctions or embargoes imposed by Canada, the United States, the European Union, the United Nations, or the United Kingdom; (ii) you are not named on any applicable government denied-party, blocked person, or restricted entity list; and (iii) you will not use the Services, or permit others to use the Services, in violation of applicable export control laws and regulations or for any purpose prohibited by such laws, including the development of weapons of mass destruction.
43. Dispute resolution
43.1 Good Faith Negotiation.
Before initiating any formal legal proceeding, both parties agree to first attempt to resolve any dispute, controversy, or claim arising out of or relating to these Terms or the Services through good-faith negotiation. The disputing party will provide written notice describing the dispute in reasonable detail. The parties will have 30 days from the date of such notice to attempt good-faith resolution.
43.2 Mediation.
If good-faith negotiation is unsuccessful, either party may refer the dispute to non-binding mediation before a single mediator agreed upon by both parties, with costs shared equally.
43.3 Litigation.
If mediation does not resolve the dispute, either party may pursue claims through the courts of competent jurisdiction as set out in Section 44. Nothing in this Section prevents either party from seeking urgent or interim injunctive or other equitable relief from a court of competent jurisdiction to prevent irreparable harm.
44. Governing law and jurisdiction
These Terms and any dispute arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without giving effect to any conflicts of law principles that would require the application of the laws of another jurisdiction.
Subject to Section 43, each party irrevocably submits to the exclusive jurisdiction of the courts of the Province of Ontario, Canada, for the resolution of any dispute arising from or relating to these Terms or the Services, and waives any objection to such jurisdiction or venue.
45. Class action waiver
TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU AND KNOT EACH WAIVE ANY RIGHT TO BRING CLAIMS AGAINST THE OTHER AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING.
46. Severability
If any provision of these Terms is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary to make it valid and enforceable, or severed if it cannot be so modified. The remaining provisions will continue in full force and effect.
47. Waiver
Failure by either party to enforce any right or provision of these Terms in any instance will not constitute a waiver of that party’s right to enforce the same provision in any other instance or to enforce any other right or provision.
48. Entire agreement
These Terms, together with the Knot Privacy Policy, the Knot Guarantees page, and any separate written agreements expressly signed by both parties, constitute the entire agreement between you and Knot with respect to the Services and supersede all prior and contemporaneous negotiations, representations, warranties, agreements, and understandings, whether written or oral, relating to the Services.
49. Changes to terms
Knot reserves the right to modify these Terms at any time. When we make material changes, we will notify you by: (i) posting a prominent notice on the Platform; and (ii) sending an email to your registered email address, at least 30 days before the modified Terms take effect. The “Last Updated” date at the top of this page reflects the most recent revision. Your continued use of the Services after the effective date of any modification constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you may cancel your subscription before the effective date. Non-material changes (such as corrections of typographical errors or clarifications that do not alter your rights) may be made without prior notice.
50. Contact information
For all inquiries related to these Terms, to submit a DMCA copyright notice, to exercise opt-out rights, or to request a copy of our DPA:
Knot
Ontario, Canada
Email:
support@knotdesign.ca
Subject line:
Please specify the nature of your inquiry (e.g., “Terms Question,” “DMCA Notice,” “DPA Request,” “Portfolio Opt-Out”)
For privacy-specific inquiries, see the Privacy Policy contact information.
These Terms of Service were last reviewed and updated on July 19, 2026.